At Modern Wear Shop, we want you to be completely satisfied with your contemporary fashion purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process for most items within 15 days of delivery.

Our Return Policy

We accept returns and exchanges for unworn, unwashed items with original tags attached. Please note the following exceptions:

Non-Returnable Items:
  • Hats (for hygiene reasons)
  • Belts (due to intimate fit requirements)
  • Any items marked as “Final Sale”

How to Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Initiate your request: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request – [Your Order Number]” and include the following information:
    2. Subject: Return/Exchange Request – [Your Order Number] Dear Modern Wear Shop Team, I would like to request a [return/exchange] for my recent order #[Order Number]. Items to return/exchange: – [Product Name] [Color] [Size] – [Product Name] [Color] [Size] Reason for return/exchange: [Please specify] For exchanges, I would like: – [New Product Name] [Color] [Size] Please let me know the next steps. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]
  2. Wait for approval: Our Omaha-based team will respond within 24 business hours with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Package your items: Securely pack the unworn, tagged items in their original packaging if possible. Include a copy of your order confirmation.
  4. Ship your return: Send your package to our fulfillment center at:
    Modern Wear Shop Returns
    4850 Grant Street
    Omaha, US 75571
    We recommend using a trackable shipping method as you’re responsible for return shipping costs.

Refund Process

Once we receive and inspect your return (typically within 3-5 business days):

  • Refunds will be processed to your original payment method
  • Allow 5-10 business days for the refund to appear in your account (timing varies by financial institution)
  • Shipping fees are non-refundable (except for defective or incorrect items)

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • You’ll be responsible for any price difference in the new item
  • Additional shipping charges may apply for the new item

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and expedited replacement.

International Returns

For customers outside the U.S. (excluding Asia and certain remote regions):

  • You’re responsible for all return shipping costs and any applicable customs fees
  • We cannot mark returns as “gifts” or undervalue items
  • Refunds will be issued in USD and may be subject to currency conversion fees

For any questions about our returns policy, don’t hesitate to contact our customer service team. We’re committed to making your Modern Wear Shop experience as polished as our contemporary fashion collection.